Who we are

UnitedHours is a company that strives to be an engaging and efficient partner and employer. We focus on implementing Dynamics 365 for any corporation that are prepared and willing to utilize an ambitions partner that has adopted to agile methodologies proven to be efficient in multiple projects.

We believe in people’s internal drive and ambitions and pride ourselves on allowing individuals to take responsibility for their work while simultaneously promoting open communication and cooperation in a prestige-less fashion. We have no doubt that work should be fun, and individuals should feel empowered to explore new opportunities. Our goal is to inspire people to take on significant responsibility and growing their competence in their preferred directions.

We champion the power of the group, which is composed by us and our clients. Everyone should feel comfortable in the working environment, without fear of making mistakes. It is through daring to risk failing that human beings grow, and when mistakes occur, we have each other’s backs. Bearing that in mind, our competence as demonstrated by our track record, compels us to set the bar high for ourselves and the quality of our work. Our deep-running knowledge allows us to generate solutions of high quality in all aspects, be it functionality, stability, maintainability, performance, security, or any other facet that may be of importance for the solution in question.

UnitedHours shall be easy to deal with which is why we believe in the Agile Manifesto

Individuals and Interactions over Processes and Tools
Working Product over Documentation
Customer Collaboration over Contract Negotiation
Responding to Change over Following a Plan

Our experience allows us to quickly grasp business requirements and implement solutions that meet them. We recognize that everything is much more complex than initial impressions suggest. Testing ideas and creating relevant proof of concepts is often a more efficient way to understand requirements than generating high-level designs and other documents. This approach enables us to tailor solutions that actually work in real life. Another fundamental idea is to involve resources from start to finish. Continuity is key to success, and our experience emphasizes the importance of minimizing handovers during any initiative.

Our vision is to be a valued partner and employer and to provide an environment that is stimulating and fun to be part of.

WhoWeAre

Customers

Cusomers

Customer stories

Telia simplifies processes, streamlines POS, and improves customer experience with Dynamics 365

As the largest telecommunications company in Sweden, Telia wanted to streamline its inventory and sales processes and create a trusted experience for customers. It considered how to connect Microsoft Dynamics 365 with its existing SAP systems while reducing the number of total systems and simplifying day-to-day tasks for staff. Telia adopted several Dynamics 365 business applications—Commerce, Supply Chain Management, and Finance—along with Microsoft Power BI. As a result, the company cut its number of disparate systems in half, gained the ability to tightly track inventory, improved its sales, and created a faster, more personalized shopping experience for its customers.

Telia

CustomerStories

UnitedHours implemented Dynamics 365 for Commerce for Åhléns, which is a Swedish chain of 60+ retail stores. The project went live after a rather tight time plan in Q1 2019. We were responsible for the implementation of Dynamics 365 F&O and all the required functionality that needed to be configured, customized and migrated in order to support the retail stores as well as web orders integration. There was a great number of challenges based on the high volume of transactions, products, users and POS as well as number of ECOM orders handled by the application. Discounts are, as most of the time within retail a challenge. To manage and facilitate in a smooth and efficient way to handle these, given the extraordinary large product portfolio, addon functionality was built to support discount managers in their work. Some of the integration with legacy systems proved to be a challenge, especially the interactive ones but also some of the batch oriented complex integrations with high load.

Performance in the store was one of the challenges that Åhléns had and the store processes were streamlined both in the processes execution path but also measures to improve the processing times. Performance in migration process was also a challenge in the project and in ongoing operations. Omni channel support is always tricky to accomplish and several innovative integration solutions was used to facilitate the expected customer experience to support.

Rollout to the stores was done in a phased approach, the users was trained in a train the trainer model that worked very well, much thanks to the easy to use POS application. By use of configuration and some extensions the application is perceived as easy to use by most users in the stores.

Åhlens