top of page

CRM – Sales & Customer Solutions 

When evaluating CRM solutions, the key is to find a system that is user-friendly, scalable and integrated with the rest of your business. 

 

Microsoft Dynamics 365 Customer Engagement (often referred to as CRM - Customer Relationship Management) brings together sales, customer service and marketing in a single platform, providing smart tools that simplify daily work, reduce duplication and improve the flow of customer processes. 

 

It is designed for organizations that want to work in a data-driven, efficient and structured way — built on Microsoft’s secure ecosystem. It can be integrated with your ERP (Dynamics 365 Finance & Supply Chain or Business Central) or used as a standalone solution. 

UnitedHours ensures that CRM works in practice — not only technically, but as part of daily operations. We take responsibility throughout the entire process and work closely with your business in a pragmatic, agile and solution-oriented way. 

Advisory and CRM setup 

​

We help you define the right CRM setup and integration level based on: 

  • your business model and customer journey 

  • the relationship to your ERP (Finance & Supply Chain or Business Central) 

  • needs across sales, marketing and customer service 

Implementation and configuration 

​

  • Implementation of Dynamics 365 Sales, Customer Service and Customer Insights 

  • Configuration of processes, views and workflows 

  • Integration with ERP, Microsoft 365 and third-party systems 

Adoption, training and change management 

​

CRM only creates value when it is used in daily operations. We support your organization with training, onboarding and continuous improvements to ensure that new ways of working are established and deliver real value. 

Application management and continuous development 

​

  • Ongoing support and enhancements 

  • New features, automation and AI capabilities 

  • Continuous adaptation to evolving business needs 

Would you like to learn more about CRM — or are you ready to get started? ​

UnitedHours specializes in Microsoft Dynamics 365 CRM and combines deep expertise with proven, result-driven approaches that quickly deliver business value. Get in touch to learn more or book a demo. 

bottom of page